As our business solutions consultant, your top priority is to build strong and trusted relationships with our customers. You are an advisor who seeks and defines problems. You will be responsible for proactively supporting our customers for a wide range of scenarios including configuring Salesforce.com, analyzing requirements, creating reports and dashboards, training customers and developing data quality strategies to meet their business needs.

What You Will Be Doing

-Configure salesforce.com instances for clients
-Participate in business solution design process for client to understand and define functional project requirements
-Provide information to clients around best practices in the CRM, ERP and business process space
-Map out client business processes current state and help to generate future state
-Design and deliver training to clients
-Help clients to drive user adoption of new technology
-Perform quality assurance testing as needed
-Support client data migration activities

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

Post-Secondary education in Computer Science, Business Administration or equivalent training/experience
2+ years of supporting experience of enterprise systems including CRM, SFA, and ERP
Proven technical acumen to translate business requirements into functional design
A customer advocate with excellent listening skills to fully understand customer requirements and pain points
Proven presentation and communication skills with client executives
Strong analytical skills and the ability to meet tight deadlines
Ability to think critically and analytically while working in a fast-paced environment
Understanding of XML, SQL, and enterprise application integration
A thorough understanding of B2B marketing /sales pipeline practices and KPIs
Proven advanced Microsoft Excel skills (formulas, data cleansing and data manipulation)
Definite Assets

Exposure to Salesforce.com configuration and custom development
Work experience with a professional consulting organization
Salesforce.com Certifications (Admin, Consultant, and/or Developer)

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview.

At Traction on Demand, we aim to change the world by challenging the traditional consulting model and building community with our clients, partners and neighbours. At our core, we’re about improving the way companies do business by using technology – salesforce.com, technology partners and our own libraries of intellectual property. We are a people-first organization, creating long-term relationships with our clients and growing with them as strategic business partners. Our clients are varied in size, geography and industry, and include some of the world’s largest technology firms. Traction for Good, our community engagement program, and our involvement as one of the first 100 B Corps in Canada are just a couple of the reasons why we have been named to the Best Places to Work in Canada top 10 list for several years running.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.