MAIN FUNCTIONS:
Provide real-time support to Operators & Onsite Manager at events;
Ensure all system are up and running prior to and during the events;
Configure and customise the platform for client activations;
Help build dry run scenarios before a gig to ensure the proper functioning of the product;
With the Project Manager, evaluate the client’s technical needs and how to satisfy them;
Be the main contact point for the Products and R&D team to test and use the platform’s latest released features;
Support and train the Project Managers on how to use the platform as product updates are released;
Define and improve training and support process to scale the team and increase the Production team’s capabilities;
Build tools to streamline the production process of events;
Define and maintain key documents used with our client to improve the production process;
Work closely with Sales and Products teams to deliver the interactive solution defined with our clients.

CANDIDATE’S PROFILE:
College diploma (DEC) or Bachelor in Interactive Media and Design or a related field
Flexible regarding tasks and schedules; able to work long hours over consecutive days
Excellent stress management skills; can solve problems easily under pressure
Interests in Wearable Technologies, IoT and PaaS
Able to synthesize information
Bilingual (English and French)
Professional and punctual with strong interpersonal skills
Technical knowledge of event production, an asset
Experience with different IT languages such as Python,
Javascript, an asset
Knowledge of REST APIs, JSON, an asset

TERMS:
40 hours per week
Salary determined according to experience